Computer Repair Services
Store Hours: Mon - Fri 9AM - 5PM
Phone: 978-281-3456
50 Maplewood Ave Gloucester, MA 01930
Remote Access Users CLICK HERE to download software.
Tiny Planet Computer
We Heal Infected BytesTM

Frequently Asked Questions

Do you accept credit cards?

YES! We accept Visa, Mastercard, Discover and American Express. We also accept Apple Pay as of January 2016!

What computers do you support?

Tiny Planet will support PC's running Windows Vista and higher. We will also support Linux systems on a case-by-case basis. We also support Macintosh computers running OX X "Snow Leopard" or later. 

NOTE: Support for Windows XP ends on April 8th, 2014. Please note that any machines brought in to our store running Windows XP after this date will be serviced on a case-by-case basis. 

Do you support Macintosh computers?

Tiny Planet will support newer Macintosh computers running OS X Lion(10.7). We do not support older Macs running anything previous to 10.6.

Can you come to my house during the evening?

We typically only schedule house calls during regular business hours, between 10:00AM and 4PM, Monday through Friday. Unlike the cable company or other on-site services, we won't give you a "we'll be there some time between 9 and 1" blanket. We will schedule a firm time, and be there. If we get delayed, we will call you and offer a reschedule or a later time in the day.

Can you bill me?

Services are payable to the technician at the time of the visit. We do not offer billing service.

Do you install wired networks?

We can install wired networks, but they are evaluated on a case-by-case basis. All customers who qualify for wired network installation will be required to sign a waiver of liability for any damages that could occur to their property. No wired networks will be installed on rental property without the written consent of the property owner.

Does Tiny Planet still design web sites?

Sorry, but Tiny Planet Computer does not design web sites.

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